04/18/2017ACD is undertaking our annual PCI audit to ensure that our clients' and their constituents' data remains safe and secure.   The purpose is threefold:  (1) to examine our current system, (2) to identify vulnerabilities, and (3) to prevent data from being compromised.  This process will begin with several preparatory actions, starting with our annual penetration testing. ACD Direct News
04/11/2017Mike Carpenter will be stepping into the position of Senior Account Manager.  Since joining ACD in 2013, Mike has become our Simple Pledge scripting expert and unofficial "Welcome Wagon" for new employees in the department.  Mike is excited to contribute to the success of the department and to further enhance the partnership among our clients.  ? Michelle Seiber will be our newest Account Manager.  She has been working as the ASPCA Subject Matter Expert for the past two years, which will make ACD Direct News
Our Company

We are managed by a team of communications and logistics professionals with diverse backgrounds in telephony, call center management, fundraising, tech support, order taking and fulfillment. ACD Direct was originally created in 2000 as a brick and mortar office to meet the customer service and product return needs of one of the largest computer manufacturers in the world. In May, 2003, we tapped into the vast resources a virtual information business has to offer. To grow in an evolving and changing business climate, we responded with our own evolution. ACD Direct took contact "centered" business to the next level of contact "expanded" business.

We now have clients in various industries that take advantage of expanded contacts with our virtual call center. Our software was created from the ground up for the specific benefit of our clients, your customers and the workforce you will have at your fingertips!

ACD Direct is in business to allow you to concentrate on your business.

Our Mission
"To become the leader in remote access solutions and expanded contact centers."

To see how ACD Direct meets the unique needs of not for profit fund raising corporations, click here

» Merrill Moore
» President and CEO

» Noah Rosales
» Chief Operating Officer