We are managed by a team of communications and logistics professionals with diverse backgrounds in telephony, call center management, fundraising, tech support, order taking and fulfillment. ACD Direct was originally created in 2000 as a brick and mortar office to meet the customer service and product return needs of one of the largest computer manufacturers in the world. In May, 2003, we tapped into the vast resources a virtual information business has to offer. To grow in an evolving and changing business climate, we responded with our own evolution. ACD Direct took contact "centered" business to the next level of contact "expanded" business.
We now have clients in various industries that take advantage of expanded contacts with our virtual call center. Our software was created from the ground up for the specific benefit of our clients, your customers and the workforce you will have at your fingertips!
ACD Direct is in business to allow you to concentrate on your business.
"To become the leader in remote access solutions and expanded contact centers."
To see how ACD Direct meets the unique needs of not for profit fund raising corporations, click here