04/18/2017ACD is undertaking our annual PCI audit to ensure that our clients' and their constituents' data remains safe and secure.   The purpose is threefold:  (1) to examine our current system, (2) to identify vulnerabilities, and (3) to prevent data from being compromised.  This process will begin with several preparatory actions, starting with our annual penetration testing. ACD Direct News
04/11/2017Mike Carpenter will be stepping into the position of Senior Account Manager.  Since joining ACD in 2013, Mike has become our Simple Pledge scripting expert and unofficial "Welcome Wagon" for new employees in the department.  Mike is excited to contribute to the success of the department and to further enhance the partnership among our clients.  ? Michelle Seiber will be our newest Account Manager.  She has been working as the ASPCA Subject Matter Expert for the past two years, which will make ACD Direct News
Noah Rosales
Chief Operating Officer

Just three words could describe what Noah brings to ACD Direct. Integrity. Ability. Dedication.

He served as Director of Telecomm for Telegistics Corp. and Abacus Group where he was responsible for installation and administration of the company's CTI based phone technology. Bringing more than 10 years of management experience from the United States to the Middle East and Asia, his vast knowledge of Contact Center management and Telecomm are an asset to ACD Direct, Inc. He is the perfect complement to this team of diverse professionals.

Noah is very tenacious in his work. We fondly call him the "pitbull". He uses his strength of character and assertive energy to keep his word - our word - to you. He does what he says he will do. He sees the big picture, and he uses this total service approach to supervise the details. He leads the charge of implementing customized solutions and overseeing the operation.

» Merrill Moore
» President and CEO

» Noah Rosales
» Chief Operating Officer