06/01/2017ACD's annual PCI audit is well underway.  ACD is seeking a renewal of our PCI DSS Level 1 Service Provider certification to ensure that our clients' and their constituents' data remains safe and secure.  Though this process could take a few weeks to a couple of months, we will have a new AOC available as soon as possible.  ACD Direct News
06/01/2017Please help us welcome Skyler Frost to our IT department. ACD Direct News
Noah Rosales
Chief Operating Officer

Just three words could describe what Noah brings to ACD Direct. Integrity. Ability. Dedication.

He served as Director of Telecomm for Telegistics Corp. and Abacus Group where he was responsible for installation and administration of the company's CTI based phone technology. Bringing more than 10 years of management experience from the United States to the Middle East and Asia, his vast knowledge of Contact Center management and Telecomm are an asset to ACD Direct, Inc. He is the perfect complement to this team of diverse professionals.

Noah is very tenacious in his work. We fondly call him the "pitbull". He uses his strength of character and assertive energy to keep his word - our word - to you. He does what he says he will do. He sees the big picture, and he uses this total service approach to supervise the details. He leads the charge of implementing customized solutions and overseeing the operation.

» Merrill Moore
» President and CEO

» Noah Rosales
» Chief Operating Officer