Creating the perfect customer experience while processing pledges is a must for any station.

What you need is the right company to handle your calls.


As a company, ACD Direct has something that fewer and fewer companies have and more: Passion! That's right, we are very passionate about what we do and our constant goals is to be the best at doing it.

And what do we do?
Quite simply, we make more money for the PBS stations we work with than they have ever made before.

"ACD Direct's user-friendly platform and call documentation system allows us to effectively monitor operations, and enter and edit information quickly and easily. It is by far the best platform we have ever worked with."
-John P. Begeny, WETA/Arlington

KCET/Los Angeles with ACD Direct agent support set the record for the single most successful pledge event in KCET's history!

The night: 13 March 2005

The show: Huell Howser

The Special: Bells of El Camino Real.

Our agents fielded calls at a rate of 1800 an hour, collecting $103,560 for KCET.

This is one of the reasons KCET Public Television station trusts their calls with ACD Direct!