04/18/2017ACD is undertaking our annual PCI audit to ensure that our clients' and their constituents' data remains safe and secure.   The purpose is threefold:  (1) to examine our current system, (2) to identify vulnerabilities, and (3) to prevent data from being compromised.  This process will begin with several preparatory actions, starting with our annual penetration testing. ACD Direct News
04/11/2017Mike Carpenter will be stepping into the position of Senior Account Manager.  Since joining ACD in 2013, Mike has become our Simple Pledge scripting expert and unofficial "Welcome Wagon" for new employees in the department.  Mike is excited to contribute to the success of the department and to further enhance the partnership among our clients.  ? Michelle Seiber will be our newest Account Manager.  She has been working as the ASPCA Subject Matter Expert for the past two years, which will make ACD Direct News

"ACD Direct is amazing! We are extremely pleased with their services. They are the nest inbound call center that I have personally ever worked with."

"We have relied on ACD direct to provide us with call center services of the highest quality and we have never been disappointed."
- WTTW/Chicago

"With the procedures ACD Direct has established for us, we have seen savings, not only of money, but perhaps just as vitally, manpower. Thier entire staff commits 200% to make sure everything runs smoothly and properly. I can highly recommend using ACD Direct to handle your pledges; you will not be disappointed.

- Public Broadcasting Atlanta