ACD Direct

Creating Contact Connections

Contact Center Solutions Automated Services Customer Service

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We are a group of telephony professionals with experience in contact center services and technologies

ACD believes it's all about connections, not contacts. Everything of value is the product of collaboration. For over 15 years, ACD has listened, engaged, and collaborated with our partners to respond successfully to their needs. At ACD, we are continually developing innovating solutions that improve and maximize our clients' fundraising efforts and business processes and performance. From our internal teams to partner and sales relationships to our clients' consumers, we will work to maximize the power of each connection. Meet our leadership team.

What clients say

Our services

Nonprofit Solutions

ACD Direct offers solutions to optimize fundraising and outreach campaigns by allowing our clients to connect directly with their audience. Whether it's doing routine call center work, providing high-level services, such as web chat or Pledge Cart, ACD delivers services that align and support our clients' goals and integrate seamlessly.

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Business Solutions

ACD Direct provides technically viable solutions to clientele in need of e-commerce solutions, contact-based service for fundraising, live technical assistance, direct-response, customer service and other call-based services. We developed an economical, customizable and user-friendly platform to meet the needs of your specific business.

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Become an Agent

ACD is always on the lookout for talented, A-players to join our team. Join a virtual team of over 1,200 representatives delivering customer service and support from your home office. ACD makes connections with each contact we make by equipping our agents to anticipate and meet needs of callers effectively from phone to live webchat.

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Let Us Help You Find a Solution. We are available 24/7.

Our on-demand workforce and cutting edge technology makes us best in class.