We are a group of telephony professionals with experience in contact center services and technologies
ACD believes it's all about connections, not contacts. Everything of value is the product of collaboration. For over 15 years, ACD has listened, engaged and collaborated with our partners to respond successfully to their needs. At ACD, we are continually developing innovative solutions that improve and maximize our clients' fundraising efforts and business processes and performance. From our internal teams to partner and sales relationships to our clients' consumers, we will work to maximize the power of each contact connection. Meet our leadership team.
ACD Direct offers solutions to optimize fundraising and outreach campaigns by allowing our clients to connect directly with their audience. Whether it's doing routine call center work, providing high-level services, such as web chat or Pledge Cart, ACD delivers services that align and support our clients' goals and integrate seamlessly.More Info
ACD Direct provides technically viable solutions to clientele in need of e-commerce solutions, contact-based service for fundraising, live technical assistance, direct-response, customer service and other call-based services. We developed an economical, customizable and user-friendly platform to meet the needs of your specific business.More Info
Become an Agent
ACD is always on the lookout for talented, A-players to join our team. Join a virtual team of over 1,200 representatives delivering customer service and support from your home office. ACD makes connections with each contact we make by equipping our agents to anticipate and meet needs of callers effectively from phone to live webchat.More Info
What clients say
ACD Direct's user-friendly platform and call documentation system allows us to effectively monitor operations and enter and edit information quickly and easily. It is by far the best platform we have ever worked with.
ACD has been incredibly responsive and professional â€“ from our initial program setup to requests for custom reports, to quick scripting or program changes we need made. They are always willing to discuss our needs and work with use to come up with the best solution for our Members.
Minnesota Public Radio
In our experience ACD agents are professional and deliver a great donor experience. Through Pledge Cart, we are able to diversify and track our campaigns to more effectively manage our fundraising efforts. Our account manager is always there we need him to make scheduling adjustments or updates as the drive changes.
Nine Network of Public Media
We know we can rely on the ACD team and know that they continually seek new and innovative approaches to communicate with our donors.
New York Public Radio
Top notch service, be it phone, web or canvassing, ACD handles so much of our central work as fundraisers. Realtime reports are detailed, yet have a dashboard quality for instant checks. Perhaps best of all? Linking premiums and inventory controls to inbound calls and online gifts is amazing. One set of premiums to upload and the ability to track phone and Web gifts from a single inventory means we can offer all limited items like tickets to both platforms but not promise more than we can deliver. And, live, round the clock support from dedicated staff is very reassuring.
ACD is responsive, thorough, and an has been a key factor in the success of our fundraising drives. I would highly recommend their services!
During our 6 years of business with PBS/NPR stations, ACD has been instrumental and essential in processing over 330,000 gifts totaling over $23 million that canvassing has delivered to our clients. With ACD's assistance and support, DDS can really focus on member acquisition and execution knowing that the backend process is all taken care of!
Donor Development Strategies
ACD has always been professional, responsive, and available to us as clients. Through ACD, we have a smooth-running process that has created an efficient, positive experience for our donors â€“ both online and through inbound calls. We trust them with the most important people in the KCTS community, our viewers and members!
ACD Direct continually strives to meet our ever-changing and evolving needs while providing our donors with reliable and professional service, so we've extended our use of them beyond inbound pledge calls. Hundreds of donors per month now use customized Pledge Cart forms to update their credit card information or switch to EFT payment method online. We now also use ACD Direct to take Member Services messages after hours so our donors always reach a live person.
Our leadership team drives ACD to become the company our clients turn to first to meet their needs. Our leadership team's many years of experience in telephony, fundraising and customer service helps shape our perspectives, insight and interactions with clients.