Business Solutions

Calls Without Walls

ACD Direct provides technically viable solutions to clients who need contact-based services for fundraising, live technical assistance and other call-based services. We have developed an economical, customizable and user-friendly product that meets your business needs. With the end user in mind, all ACD Direct solutions are designed to optimize resources, maximize efficiency and productivity and simplify processes.

ACD Direct delivers exceptional customer service, ensuring our clients have complete confidence in outsourcing. With access to over 1,000 agents nationwide, our staff is fully scalable and we retain only the best agents who demonstrate maturity and courtesy on each call. Committed to superior service, ACD Direct continually conducts analyses of daily calls and provides feedback to our clients on quality control efforts.

Services We Offer
  • Direct response
  • Customer service
  • Catalog orders
  • Technical support
  • Surveys
Contact Center Services
  • Inbound Call Services
  • Outbound Call Services
  • Web Chat
  • Click to Dial
  • Text Messaging and Email Support
  • Tiered Member Services Support
  • Cloud Telephony Platform
  • Toll Free/Local Number Acquisition
  • Appointment Setting
  • Virtual Receptionist
  • Helpdesk
  • Lead Capture
  • Order Fulfillment
  • After Hours Support