Recent News

VETERAN-OWNED SMALL BUSINESS CERTIFICATION: Proud of This Distinction

ACD Direct, Inc. is excited to announce that it has been recognized as a Veteran-Owned Small Business (VOSB) by the U.S. Department of Veteran Affairs, Center for Verification and Evaluation.  After many hours of work to finalize this national certification, we are extremely proud of this designation. Noah Rosales, ACD's President and CEO states, "As a veteran, I am honored to have served my country and, as a business owner, I am proud to continue serving by leading ACD in offering our vast capabilities and services to the Federal government under the VOSB classification."

05/28/2020

CHANGE HAPPENS: Turn Disruption Into Opportunity

Navigating the complexities of the current circumstances requires innovative solutions to pressing challenges. Behavior, messaging and the ways messaging is delivered are being disrupted. This brings an opportunity for leaders to embrace change and manage the disruption to meet and anticipate the needs of the people we serve. Read the full article here.

04/20/2020

PREVENT WORK STOPPAGE: ACD's 5 in 45 Webinar Series

Don't let technoloty get the way of serving your constituents.  Wherever you are on the remote work environment continuum, start preparation now. If your business ends up closing in the event of a local outbreak, disruption to operations can result in significant financial losses for nonprofits and have unknown negative consequences for those they are serving. Even if the coronavirus has not been found in your city yet, move quickly to set up a continuity plan and communicate it to your constituents, employees and volunteers.  Join us for one of our two times we are offering the webinars:  Friday, March 13th at 1:00 PM EST and Wednesday, March 18th at 11:00 AM EST.  Register Now.

03/12/2020

SECURITY IS TOP PRIORITY: Keeping Data Safe

Data security and ensuring business continuity is ACD's highest priority.  ACD Direct is not only a PCI Service Level 1 and SOC2 certified provider that works directly with many payment processors, we are also HIPAA compliant.  We know that compliance is an essential component of customer trust, and we see compliance as the byproduct of a relentless focus on security.

11/21/2019

ATTITUDE OF GRATITUDE: We are thankful

When reflecting on what we are most thankful for, our clients are top-of-mind.  Together, we have achieved some incredible successes over the past 16 years.  Read what our team said when asked, "What are you most thankful for at ACD?".  Tell us what you are thankful for by submitting your response.

11/13/2019

YOU HAVE THE TALENT: Come Help Us Make a Difference

Interested in working for ACD?  We currently are seeking virtual contact center agents.  All driven, energetic candidates who have an interest in working with nonprofits click here to find out how you can register with ACD.

06/01/2019

BE ON LOOKOUT FOR INTERVIEW SCAM: Offers of Employment

Offers of employment or contracted positions will always come from an email or domain that originates from acddirect.com.  Should you be contacted by someone outside of ACDDirect.com, please reach out to us by emailing acdhr@acddirect.com.  If you receive an offer that is not directly from acddirect.com, it's a scam.  If you are looking for a position with us, please review the opportunities listed on our website.

Be safe and validate any requests you receive!

01/01/2019