Recent News

SECURITY IS TOP PRIORITY: Keeping Data Safe

Data security and ensuring business continuity is ACD's highest priority.  ACD Direct is not only a PCI Service Level 1 provider that works directly with many payment processors, we are also SOC 2 Type II compliance.  We are currenlty undergoing our annual audits.  In addition, we are excited to announce that we are seeking to demonstrate HIPAA compliance and currently undergoing an external audit for this.

07/19/2019

TEXAS HOLDEM' STYLE: ACD's Stop at PMDMC

ACD team members loved joining 1,000+ public media leaders and professionals at PMDMC last week!  It was a great place to share ideas and resources, learn new tricks of the trade, meet with old friends, and make new friends.  For those we missed, we hope to see you in Atlanta next year.  Bet on ACD, there is no limit to the value we provide our clients!  Check out our PMDMC slide show.

07/15/2019

EMERGENCY RESOURCE: ACD is ready during and post disaster

With Hurricane Season upon us, ACD would like to remind everyone to adequately prepare for storms.  ACD is prepared to leverage our virtual workforce to help staff emergency resource hotlines/helplines, if needed.  Don't hesitate to reach out to clientpath@acddirect.com for contact center assistance.

07/01/2019

YOU HAVE THE TALENT: Come Help Us Make a Difference

Interested in working for ACD?  We currently are seeking virtual contact center agents.  All driven, energetic candidates who have an interest in working with nonprofits click here to find out how you can register with ACD.

06/01/2019

BE ON LOOKOUT FOR INTERVIEW SCAM: Offers of Employment

Offers of employment or contracted positions will always come from an email or domain that originates from acddirect.com.  Should you be contacted by someone outside of ACDDirect.com, please reach out to us by emailing acdhr@acddirect.com.  If you receive an offer that is not directly from acddirect.com, it's a scam.  If you are looking for a position with us, please review the opportunities listed on our website.

Be safe and validate any requests you receive!

01/01/2019