Non Profit Solutions

Call Without Walls

ACD Direct provides technically viable solutions to clients who need contact-based services for fundraising, live technical assistance and other call-bases services. We have developed an economical, customizable and user-friendly product that meets your business needs. With the end user in mind, all ACD Direct solutions are designed to optimize resources, maximize efficiency and productivity and simply processes. ACD Direct delivers exceptional custom service, ensuring out clients have complete confidence in outsourcing. With access to over 1,000 agents nationwide, our staff is fully scalable, and we retain only the best agents who demonstrate maturity and courtesy on each call. Committed to superior service, ACD Direct continually conducts analyses of daily calls and provides feedback to our clients on quality control efforts.

ACD Direct delivers exceptional custom service, ensuring out clients have complete confidence in outsourcing. With access to over 1,000 agents nationwide, our staff is fully scalable, and we retain only the best agents who demonstrate maturity and courtesy on each call. Committed to superior service, ACD Direct continually conducts analyses of daily calls and provides feedback to our clients on quality control efforts.

Services We Offered:
Direct Response Contact Center
Direct Response Contact Center

ACD agents are experts at converting leads into customers. Whether they are responding to direct mail, online ads, emails, or commercials, we ensure a professional, streamlined experience. Have complicated routing and data transfer needs? ACD is up to the challenge, offering a variety of sophisticated data services that can be customized to your needs.

Customer Service
Customer Service

ACD delivers a personalized and professional customer service experience that positively impacts satisfaction, retention, and revenue. We retain only the best agents who demonstrate proficiency and courtesy with each point of contact, whether call, text, email, or chat. Our commitment to superior service is exhibited through our responsiveness to our clients and their end-users and our continual review process conducted through call analysis, surveys, and first-hand client and end-user feedback.

Tiered Support Services
Tiered Support Services

In order to handle incoming support issues in the most effective and efficient way possible, ACD offers Tiered Support Services. This contact-handling methodology is tailored to you and can include agents with direct access to your software, agents sending and responding to email, and warm transfers directly back to you. The tiered approach results in optimized resolution times, happier customers and donors, and a lower overall cost per inquiry.

Survey Collection
Survey Collection

ACD's survey solutions are specially catered for clients who need feedback or qualitative data from their customers and donors. Collect data through the channel your customers and donors prefer, including email, phone, text and chat. Our backend data visualization tool allows you to see the survey results in measurable and actionable ways.

Conversational Texting
Conversational Texting

Phone calls get dismissed, emails go unopened, and direct mail gets recycled. Cut through the clutter using the medium that people pay attention to and respond to - text messaging (SMS). Leverage ACD's agents and Textel’s platform to build engagement with your current and potential customers in a cost-effective way. These personal exchanges with real people offer immediate two-way communication for important announcements, specific calls to action, event promotion, sales offers or giving campaigns.

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