Nonprofit Solutions

Our most valuable asset - YOU!

ACD Direct is the best solution to boost any non-profit's member acquisition and fundraising results. We work with a broad range of clients from non-profits and charity groups to political campaigns. Our virtual call center offers diverse services which include fundraising, live technical support and other call-based assistance.

ACD Direct handles millions of minutes a month and can easily expand our resources to meet your changing needs. Our experienced customer service agents have helped to process over 321 million dollars in pledge donations for our clients. Whether it is uniform training of agents, script implementation or scalability, we will work to maximize the power of each contact and assure we exceed user expectations.

Our commitment
  • Exceptional customer service
  • Real time pledge processing
  • Reliable and tested systems using the latest technology
  • Guaranteed responsive management
  • Continual process improvement
  • Call traffic surges handled within two minutes
  • Service levels above 90%
Services
Contact Solutions Support
  • Inbound and Outbound Call Services
  • Web-Based Chat
  • Click to Dial (Website Embed)
  • Peer-to-Peer Text Messaging
  • Email
  • Tiered Member Services Support
  • Custom Development Team
Web-Based Applications
  • Pledge Cart 3.0
  • Premium Organizations Database System (PODS)
  • Simple Script
  • Ticketing-Based Help Desk
  • Troubleshooter
  • Referral Database Warehousing
  • Mobile Responsive Online Data Entry Capture
  • Payment Processing Integration
  • Donor/Customer Management Portal
  • Reporting Suite
  • On Hold Streaming
  • SimpleACD Solution (Call-Center-In-A-Box)
Telecommunications
  • Cloud-Based Telephony Platform
  • Toll Free/Local Number Procurement Assistance