Our most valuable asset - YOU!
ACD Direct is the best solution to boost any non-profit's member acquisition and fundraising results. We work with a broad range of clients from non-profits and charity groups to political campaigns. Our virtual call center offers diverse services which include fundraising, live technical support and other call-based assistance.
ACD Direct handles millions of minutes a month and can easily expand its resources to meet your changing needs. Our experienced customer service agents have helped to process over 321 million dollars in pledge donations for our clients. Whether it is uniform training of agents, script implementation or scalability, we will work to maximize the power of each contact and assure we exceed user expectations.
- Exceptional customer service
- Real time pledge processing
- Reliable and tested systems using the latest technology
- Guaranteed responsive management
- Continual process improvement
- Call traffic surges handled within two minutes
- Service levels above 90%
Contact Center Services
- Inbound Call Services
- Outbound Call Services
- Web Chat
- Click to Dial
- Text Messaging and Email Support
- Tiered Member Services Support
- Cloud Telephony Platform
- Toll Free/Local Number Acquisition
- Appointment Setting
- Virtual Receptionist
- Lead Capture
- Order Fulfillment
- After Hours Support