Our services

Capabilities

ACD has 16+ years of experience providing contact center services and technology solutions. ACD understands the importance of staying abreast of the fast-changing environments and best practices within our partners' industries. We continually follow the latest trends and identify opportunities: 1) to develop innovative solutions to provide clients with a competitive edge; 2) to increase efficiencies; and 3) to generate business success. ACD is responsive to our clients and partners. We take the time to collaborate with experienced vendors and industry experts to help align with the common goal: increase the capacity to serve clients, donors, customers and/or communities

Our services

Nonprofit Solutions

ACD Direct offers solutions to optimize fundraising and outreach campaigns by allowing our clients to connect directly with their audience. Whether it's doing routine call center work, providing high-level services, such as web chat or Pledge Cart, ACD delivers services that align and support our clients' goals and integrate seamlessly.

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Business Solutions

ACD Direct provides technically viable solutions to clientele in need of e-commerce solutions, contact-based service for fundraising, live technical assistance, direct-response, customer service and other call-based services. We developed an economical, customizable and user-friendly platform to meet the needs of your specific business.

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Become an Agent

ACD is always on the lookout for talented, A-players to join our team. Join a virtual team of over 1,200 representatives delivering customer service and support from your home office. ACD makes connections with each contact we make by equipping our agents to anticipate and meet needs of callers effectively from phone to live webchat.

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